A toolkit that explains how to apply a content-first design approach to public services, helping teams design content strategy and interfaces based on user needs.
This Executive Order mandates citywide actions to make government information more inclusive, accessible, and understandable through digital accessibility and plain language initiatives.
An online hub that connects WIC agencies and their partners through a national Data Matching Community of Practice, offering quarterly virtual convenings to share best practices, case studies, and peer learning on strategies to improve WIC outreach and enrollment.
Code for America offers government agencies a general overview of getting started with implementing text messaging services for clear, responsive communication during the COVID-19 pandemic.
While most states provide basic digital accessibility, this review warns that persistent gaps in language services and disability accommodations create significant barriers for enrollees as pandemic-era Medicaid protections expire.
A plain-language overview explaining how federal law regulates automated calls and text messages to the public, including when consent is required and who is exempt.
This guide addresses technical and engineering requirements for a text messaging program, including texting platform options, and procurement and vendor management, among other technical implementation topics.
WIC enrollment has declined over the last decade, preventing millions of eligible low-income individuals from accessing its benefits. This report examines state WIC outreach pilots and discusses the effectiveness of text message outreach and key considerations when developing and launching targeted text outreach campaigns.
Implementing client-centered communication strategies, such as clear language and digital reminders, can significantly reduce churn in public benefit programs, ensuring eligible individuals maintain continuous access to essential services.
