Topic: Communications
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Human-Centered Design Reforming the Form: A Step Toward More Effective Government
Event recap for FormFest 2023, co-hosted by DSN and Code for America
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Diversity, Equity + Inclusion California Draft State Digital Equity Plan
The State of California has released a draft of the state's Digital Equity Plan
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Data Cross Enrollment WIC Case Study: A Joint Project of MDHHS and Benefits Data Trust
This presentation from Steph White, Cross Enrollment Coordinator at the Michigan Department of Health and Human Services offers an in-depth example on implementing cross enrollment with WIC and general tools for cross enrollment.
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Management Working in the Open Feels a Bit Like Showing Everyone My Messy House
Blog from Annie Goodwin about her experience "working in the open" on the development of British Columbia's Digital Code of Practice
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Management British Columbia’s Digital Code of Practice Engagement Platform
Screenshot of the British Columbia's Digital Code of Practice Engagement Platform.
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Communications Spanish Translation Guide for Unemployment Insurance
Guidelines and resources to help improve Spanish translations for unemployment insurance (UI) content
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Communications Tips on Equitable Communication Practices in a Policy Context
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this tip sheet highlights the importance of using equitable communication and includes tips, guiding questions, and additional resources.
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Communications Plain Language 101
Jack Ding from the NYC Mayors Office for Economic Opportunity gives a brief training on plain language writing.
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Communications Bias-Free Language
The guidelines for bias-free language contain both general guidelines for writing about people without bias across a range of topics and specific guidelines that address the individual characteristics of age, disability, gender, participation in research, racial and ethnic identity, sexual orientation, socioeconomic status, and intersectionality.
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Talent + Hiring Digital Director (Content Director)
The Governor's Office of Administration is seeking a digital director 2 to join our growing and innovative Commonwealth Office of Digital Experience PA team! This is your chance to work with a wide range of technologies for an organization that works for the common good of Pennsylvanians. If you are detail-oriented, have excellent communication skills, and want a career serving the public, we want to talk to you!
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Communications DA 23-62: FCC Declaratory Ruling on Telephone Consumer Protection Act of 1991 for Medicaid
Ruling from the FCC granting the U.S. Department of Health and Human Services (HHS) to confirm that federal and state governmental agencies working in conjunction with local governments, governmental contractors, and managed care entities acting under contract with state governments may, under certain circumstances, make autodialed and prerecorded or artificial voice calls or send autodialed text messages to raise awareness of the eligibility and enrollment requirements for these governmental health care programs without violating the Telephone Consumer Protection Act (TCPA).
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Communications FCC Training on Public Benefits Texting
Federal Communications Commission present on how state and local agencies can legally use SMS messaging to engage with public benefits applicants and recipients, including compliance with the Telephone Consumer Protection Act (TCPA).