Topic: Communications
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Analysis Plan: Increasing Medicaid Renewals with Text Message Reminders
Through an innovative pilot and evaluation, this project aims to improve ongoing Medicaid coverage using the Notify.gov service.
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Is it working? Measuring the performance of your texting program
Cathay Beil, GSA, provides an overview of the importance of measuring program performance and outlines best practices.
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Mobile Fact Sheet
Fact sheet with various statistics about the mobile habits of Americans.
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Text to Connect: Strategy + Content for Using Text Message Outreach to Reduce SNAP Churn
Focused on strategy and content, this guide offers recommendations and best practices for crafting messages, engaging clients, and obtaining consent.
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City of Boston MBTA Passport Program Infographic
Infographic to publicize City of Boston Massachusetts Bay Transportation Authority's (MBTA) Passport Program
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English to French Translator Content Coordinator
This is a job description for the role of English to French Translator Content Coordinator from the Canadian Digital Service (CDS).
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Visual Storyteller
This is a job description for the role of Visual Storyteller from the Canadian Digital Service (CDS).
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Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.
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Plain Language Web Writing Tips
Help your readers complete their tasks with these Plain Language writing tips.
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Medicaid by Any Other Name? Investigating Malleability of Partisan Attitudes toward the Public Program
This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
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plainlanguage.gov
Plainlanguage.gov is the United State's federal government's website for improving communication with the public
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U.S. Department of Labor Unemployment Insurance Plain Language Repository
Plain language unemployment insurance claimant notices developed in collaboration with state agencies to serve as models of clear, accessible communication.