Topic: Communications
-
Content Specialist/Creative Services Coordinator
This is a job description for the role of Content Specialist/Creative Services Coordinator from the City of Saint Paul.
-
Storyteller and Media Relations Advisor
This is a job description for the role of Storyteller and Media Relations Advisor from the Canadian Digital Service (CDS).
-
Features to Consider When Building WIC Online Applications
Key functionalities and design elements recommended for creating effective online WIC applications, focusing on usability, accessibility, and compliance to improve participant experience and streamline agency operations.
-
Content Strategist
This is a job description for the role of Content Strategist from the State of California.
-
Is it working? Measuring the performance of your texting program
Cathay Beil, GSA, provides an overview of the importance of measuring program performance and outlines best practices.
-
Text to Connect: Strategy + Content for Using Text Message Outreach to Reduce SNAP Churn
Focused on strategy and content, this guide offers recommendations and best practices for crafting messages, engaging clients, and obtaining consent.
-
Prioritize Customer Needs in Ohio Benefits System
This report presents findings and recommendations from a user experience study based on interviews with 156 participants enrolled in Medicaid and SNAP.
-
Text to Connect: Planning a Text Message Program to Reduce SNAP Churn
This guide outlines how to scope and plan a text messaging program.
-
Interventions to Bolster Benefits Take-Up: Assessing Intensity, Framing, and Targeting of Government Outreach
This article explores how integrating behavioral science into public administration can improve government effectiveness, equity, and trust by redesigning public services with human behavior in mind.
-
Content Designer
This is a job description for the role of Content Designer from the State of California.
-
Why Framing Matters: Ways to Move Forward
Effective framing strategies can improve public understanding and support for human services by emphasizing broader systemic impacts.
-
Translator Content Coordinator
This is a job description for the role of Translator Content Coordinator from the Canadian Digital Service (CDS).