The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
This guide addresses technical and engineering requirements for a text messaging program, including texting platform options, and procurement and vendor management, among other technical implementation topics.
A training course on using artificial intelligence (AI) tools to de-jargonize government language, with a tutorial on turning a complex piece of government writing into simpler and easier-to-understand language for government employees and residents alike.
Ruling from the FCC granting the U.S. Department of Health and Human Services (HHS) to confirm that federal and state governmental agencies working in conjunction with local governments, governmental contractors, and managed care entities acting under contract with state governments may, under certain circumstances, make autodialed and prerecorded or artificial voice calls or send autodialed text messages to raise awareness of the eligibility and enrollment requirements for these governmental health care programs without violating the Telephone Consumer Protection Act (TCPA).
While most states provide basic digital accessibility, this review warns that persistent gaps in language services and disability accommodations create significant barriers for enrollees as pandemic-era Medicaid protections expire.
A research snapshot summarizing early findings from outreach and discovery work to identify high-impact opportunities for improving public benefits delivery, with an initial focus on notifications.
This presentation was recorded at the Texting and Notification Working Group meeting coordinated in part by the Aspen Institute Financial Security Program on February 28, 2024.
This Executive Order mandates citywide actions to make government information more inclusive, accessible, and understandable through digital accessibility and plain language initiatives.
