This field guide is written for digital services and technology leaders working in government agencies at the federal, state, or local level. It’s meant to highlight the power of product thinking to government digital services. With this guide, agencies can start moving from a project management mindset to a product-based approach to delivering services.
The primer–originally prepared for the Progressive Congressional Caucus’ Tech Algorithm Briefing–explores the trade-offs and debates about algorithms and accountability across several key ethical dimensions, including fairness and bias; opacity and transparency; and lack of standards for auditing.
Revision 4 of the National Institute of Standards and Technology (NIST) Special Publication 800-63, Digital Identity Guidelines, responds to the changing digital landscape that has emerged since the last major revision of this suite was published in 2017.
This policy blueprint outlines six actionable steps for state governments to improve digital identity infrastructure, focusing on security, equity, innovation, and privacy.
This brief examines how state Temporary Assistance for Needy Families (TANF) programs adapted policies during the early stages of the COVID-19 pandemic to address emerging challenges.
This issue brief describes the Pennsylvania case study, outlines the historical context, and offers strategies and recommendations for successfully implementing Fast Track.
The Performance.gov team hosted a webinar featuring federal customer experience (CX) changemakers from across government and focused on the nine CX projects that aim to address pain points learned about through human-centered design research.
Less than 10% of applications for VA health care are submitted digitally. This article describes how the U.S. Digital Service partnered with the Health Eligibility Center to change that, making it possible for anyone with an internet connection to apply anytime, anywhere, from any device.
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
Through a field scan, this paper identifies emerging best practices as well as methods and tools that are becoming commonplace, and enumerates common barriers to leveraging algorithmic audits as effective accountability mechanisms.
ACM Conference on Fairness, Accountability, and Transparency (ACM FAccT)
