The Federal Government made it easier for the public to share their knowledge, needs, and lived experiences to improve how government works for them and with them.
This session from FormFest 2024 focuses on accessibility, featuring British Columbia’s work to improve legal form usability and tips from the Wisconsin Department of Public Instruction on making forms more accessible overall.
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
The report examines how current remote identity proofing methods can create barriers to Medicaid enrollment and suggests improvements to ensure equitable access for all applicants.
USDS partnered with CMCS and state Medicaid agencies to improve eligibility and enrollment systems after the COVID-19 Public Health Emergency ended, focusing on health coverage renewals.
A practical guide for government teams on how to design, test, and run effective public text message campaigns for benefits and service communications.
This video demonstrates how to use Iowa's Child Care Connect (C3), a centralized data system that integrates near-real-time child care data to support families, providers, policymakers, and economic development efforts across the state.
