Year: 2024
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Embedding Disability Equity into Efforts to Advance Upward Mobility
This article emphasizes the need for local leaders to prioritize disability equity in advancing upward mobility, addressing systemic barriers that hinder disabled individuals' escape from poverty.
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Helping Governments Communicate More Effectively: A Case Study of Our Work With Nevada’s Department of Employment, Training and Rehabilitation
This case study highlights a collaborative effort to enhance Nevada’s unemployment insurance (UI) program by simplifying claimant-facing communications and improving user experiences through behavioral science and human-centered design.
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A Glimpse of Stability: The Impact of Pandemic Aid on Families in Poverty
Through deeply reported case studies and insights from focus groups, this report provides an in-depth look at the impact of pandemic-era government spending on families.
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User Testing for Community-Focused Design
City of Saint Paul's website for community members to sign up to participate in paid research opportunities in order to test and provide feedback on the design of digital services and products.
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Communication + Engagement Lab Playbook
This Playbook is produced by the New Jersey State Office of Innovation’s to help government resources better connect their audiences and constituents to their programs.
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City of Saint Paul User Recruitment Services Resolution
The user recruitment services resolution passed in Saint Paul, MN for a third year in a row in 2024. It allows for city funds to be used to compensate community members who participate in research.
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New York State: Customer Experience Strategy
The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.
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Digital Benefits Network: 2024 Year in Review
Recap the work and achievements of the Digital Benefits Network in 2024.
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Analysis Plan: Increasing Medicaid Renewals with Text Message Reminders
Through an innovative pilot and evaluation, this project aims to improve ongoing Medicaid coverage using the Notify.gov service.
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plainlanguage.gov
Plainlanguage.gov is the United State's federal government's website for improving communication with the public
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Training and Employment Notice No. 18-24: Customer Experience Checklist and Resources for Unemployment Insurance Programs
Includes customer experience checklist, metrics, and resources to help states improve unemployment insurance programs.
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What Makes a Good AI Benchmark?
This brief presents a novel assessment framework for evaluating the quality of AI benchmarks and scores 24 benchmarks against the framework.