This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
This guide provides practical insights for benefits administrators on redesigning benefits systems using human-centered design to ensure all eligible residents can access crucial social safety net resources.
A case study of the Hawai‘i Career Acceleration Navigator — an accessible, data-driven and full-service government platform for unemployed people and other jobseekers to search for jobs and access supportive service benefits.
As we look to post-pandemic recovery, it will be critical to ensure that individuals have access to resources and supports that not only help them meet basic needs but also provide them with tools to increase their economic security and resilience and build assets that can be passed on to future generations, setting them up for future success.
This primer is written for a non-technical audience to increase understanding of the terminology, applications, and difficulties of evaluating facial recognition technologies.
This toolkit provides questions for agencies to consider, examples, and suggested resources for exploring ways to make certification easier for families and WIC staff.
This report outlines strategies to reduce administrative burdens and expand Medicaid participation and advance racial and health equity. The report also offers historical context on Medicaid eligibility.
This report outlines how state WIC agencies can adjust their policies to remove enrollment barriers. The report also provides detailed research on the status of WIC eligibility practices and documentation requirements across states.
This report outlines key lessons and recommendations from Code for America's collaboration with the Voluntary Income Tax Assistance program, which served over 800,000 clients via GetYourRefund.org.
This visualized report is a first first-of-its-kind view of the state of benefits applications across the nation from a client perspective, including information on application availability online, combined benefit applications, application completion times, as well as login and identity proofing requirements.
This policy report offers recommendations for improving digital identity practices in the United States, emphasizing the role of government in creating secure, accessible digital identity resources.
This policy brief outlines how improved data sharing between federal agencies, state and local governments, and institutions can leverage existing data from other benefits programs to streamline eligibility processes and benefits uptake for the Affordable Connectivity Program (ACP) and other programs.
