This session from FormFest 2024 walked attendees through some of the major changes AI is bringing to form design. Learn about the National Head Start Association’s use of AI to reduce administrative burden and the Canadian Digital Service’s tips for protecting government applications systems from AI.
The pandemic has shown how difficult it can be for the US to succeed with major technology projects. Various leading design thinkers discuss strategies for building more efficient and effective government technology.
This report provides guidance on building equitable and user-friendly affordable housing portals, highlighting best practices from platforms like Bloom Housing and Housing Navigator MA.
This brief provides research recommendations to improve programs serving LGBT youth, focusing on homelessness and sexual health education services funded by the U.S. Department of Health and Human Services.
U.S. Department of Health and Human Services (HHS)
EBT theft has deeply damaged the lives of the lowest-income Americans. The following insights reveal a system that leaves people in the dark and fails to protect a crucial lifeline.
This case study describes Nava's with the state of Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to build an eligibility screener tool.
This milestone table outlines a detailed roadmap for states to implement mandatory Medicaid work reporting requirements under H.R. 1 by January 1, 2027.
This session from FormFest 2024 features the South Carolina Early Childhood Advisory Council’s work developing a single portal to integrate applications for publicly funded programs and services, and the office of Federal Student Aid’s work on the FAFSA form.
A toolkit that explains how to apply a content-first design approach to public services, helping teams design content strategy and interfaces based on user needs.
This 2015 project presentation outlines the vision, research, and product requirements for DAHLIA, San Francisco’s online platform to centralize and simplify affordable housing searches and applications.
San Francisco Mayor's Office of Housing and Community Development
