A toolkit that outlines seven practical steps for government agencies to build or strengthen a communications program aligned with audience needs and organizational goals.
This report evaluates the effectiveness and implementation of a generative AI-powered assistive chatbot designed to help caseworkers navigate complex public benefit programs like Medicaid and SNAP.
This presentation focuses on data-driven and analytic strategies for identifying and verifying medical frailty exemptions within Medicaid work requirements.
A practical accessibility framework that provides testable heuristics to help designers and developers evaluate and improve the inclusivity of data visualizations and data-driven interfaces.
A curated collection of practical guides that help government teams improve digital services, website content, and forms using plain language, content design, and user-centered practices.
This open-source guide and playbook offer practical strategies, tools, and best practices for government employees and contractors to improve digital accessibility and inclusion.
This study highlights a 2.2% increase in citizen satisfaction with federal services, reaching a seven-year high, driven by improvements in digital experiences, government processes, and complaint handling.
This brief outlines research recommendations to better understand and improve income support and employment services for low-income and at-risk LGBT populations.
U.S. Department of Health and Human Services (HHS)
