This field guide is written for digital services and technology leaders working in government agencies at the federal, state, or local level. It’s meant to highlight the power of product thinking to government digital services. With this guide, agencies can start moving from a project management mindset to a product-based approach to delivering services.
Minnesota is a good example of an organization that started small in its drive to integrate benefits programs. For instance, its recent statewide rollout of its online integrated benefit application website, MNbenefits.mn.gov, started as a pilot in 2020 with Code for America. The pilot encompassed two counties including Hennepin County, where Minneapolis is located. The pilot later expanded to four counties, then 16 and a tribal nation. The final roll out, which took 12 months to implement, included the state’s 87 counties and three tribal nations.
This session from FormFest 2024 featured the Department of Homeland Security and the United States Digital Service talking about their work to reduce form burdens for internal and external users.
This open-source guide and playbook offer practical strategies, tools, and best practices for government employees and contractors to improve digital accessibility and inclusion.
This brief provides research recommendations to improve programs serving LGBT youth, focusing on homelessness and sexual health education services funded by the U.S. Department of Health and Human Services.
U.S. Department of Health and Human Services (HHS)
This case study examines how Michigan’s Department of Health and Human Services uses data practices to advance racial equity in child welfare through identity-informed data collection and anonymous decision-making.
U.S. Department of Health and Human Services (HHS)
This booklet is designed to help procurement officers and other stakeholders ensure continuity of service, enable seamless future technology upgrades, and plan for contingencies. You can use it to evaluate a prospective vendor contract or bid, or to document how a project went.
This video shows you how to get started with using Generative AI tools, including Bard, Bing, and ChatGPT, in your work as public sector professionals.
EBT theft has deeply damaged the lives of the lowest-income Americans. The following insights reveal a system that leaves people in the dark and fails to protect a crucial lifeline.
In this presentation, Pia Andrews explores how open source legislation as code can be a public utility to increase transparency, and enable better implementation and testing of government systems.
This HuffPost article investigates the widespread failures of state unemployment websites during the COVID-19 pandemic, highlighting outdated technology, accessibility issues, and the human impact of these systemic breakdowns.
