Produced By: Industry
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Parking signs and possible futures for LLMs in government
Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information.
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Creating Open Source Legislation as Code
In this presentation, Pia Andrews explores how open source legislation as code can be a public utility to increase transparency, and enable better implementation and testing of government systems.
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How to create an inclusive user research environment
This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
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A Guide to Responsible and Efficient Use of Generative Tools
This video shows you how to get started with using Generative AI tools, including Bard, Bing, and ChatGPT, in your work as public sector professionals.
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Using Data to Advance Digital Skills: A State Playbook
To assist states in closing digital skill gaps and preparing for digital equity planning, this brief offers key questions and resources for state leaders to consider.
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As Pandemic-Era Policies End, Medicaid Programs Focus on Enrollee Access and Reducing Health Disparities Amid Future Uncertainties: Results from an Annual Medicaid Budget Survey for State Fiscal Years 2024 and 2025
This report outlines state Medicaid program priorities, including expanding access to services, addressing health disparities, and implementing cost-containment measures amid post-pandemic uncertainties.
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How to determine whether AI is an appropriate solution for public sector challenges
This toolkit provides a checklist of items to help determine whether AI-powered tools are appropriate for specific use cases in the public sector.
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Why human-centered testing is crucial to building government software
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
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Better Identity at Five Years: An Updated Policy Blueprint and Report Card
In 2018 the Better Identity Coalition released a Policy Blueprint outlining five key initiatives that to solve the majority of America’s challenges in the digital identity space. This report from 2024 grades progress on each of the original Blueprint’s five key initiatives – as well as the 19 items that were contained in the “action plan” to support those initiatives.
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Removing Barriers to Access From Remote Identity Proofing
Improving online access to SNAP and Medicaid requires simplifying account creation, reducing password barriers, and enhancing user-centered design.
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DAHLIA Project Presentation
This 2015 project presentation outlines the vision, research, and product requirements for DAHLIA, San Francisco’s online platform to centralize and simplify affordable housing searches and applications.
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The Ad Hoc Research Thinking Field Guide
This field guide is for digital services and technology leaders working at the federal, state, or local government level. It describes a way of applying research approaches to strategic decision making across digital services.