Produced By: Industry
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Automation + AI 
Better Together? An Evaluation of AI-Supported Code Translation
This research explores how software engineers are able to work with generative machine learning models. The results explore the benefits of generative code models and the challenges software engineers face when working with their outputs. The authors also argue for the need for intelligent user interfaces that help software engineers effectively work with generative code models.
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Digital Identity 
The difference between digital identity, identification, and ID
This style guide from Caribou Digital outlines how to talk about identity in a digital age.
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Digital Identity 
Better Identity at Five Years: An Updated Policy Blueprint and Report Card
In 2018 the Better Identity Coalition released a Policy Blueprint outlining five key initiatives that to solve the majority of America’s challenges in the digital identity space. This report from 2024 grades progress on each of the original Blueprint’s five key initiatives – as well as the 19 items that were contained in the “action plan” to support those initiatives.
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Data 
NCDHHS: Cross-Enrollment in SNAP, WIC, and Medicaid
In this presentation, team members from the North Carolina Department of Health and Human Services provide an overview of the implementation process for cross enrollment with SNAP, WIC, and Medicaid in North Carolina.
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Digitizing Policy + Rules as Code 
Rules as Code – Delivering a personalised citizen experience for GovCMS
Demo and explainer video of the Australian government's implementation of rules as code as part of their enterprise content management platform.
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Digitizing Policy + Rules as Code 
A cost/benefit analysis of a Rules as Code-enabled transformation
This piece explores an example cost/benefit analysis of a Rules as Code-enabled transformation.
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Digital Identity 
Helping people access government services through Login.gov
This case study describes how Nava is working with the General Services Administration, Fearless, and the U.S. Postal Service to design, build, and deliver a new in-person identity verification service to nearly 20,000 USPS locations
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Human-Centered Design 
Driving Medicaid Renewals via the Providers App
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Digitizing Policy + Rules as Code 
Creating Open Source Legislation as Code
In this presentation, Pia Andrews explores how open source legislation as code can be a public utility to increase transparency, and enable better implementation and testing of government systems.
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Human-Centered Design 
Universal Design 101 Recording
Initially created for and shared with staff at the Administration for Children and Families, this webinar provides an introduction to Universal Design, covering plain language, accessibility, user research, and Agile development.
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The Ad Hoc Research Thinking Field Guide
This field guide is for digital services and technology leaders working at the federal, state, or local government level. It describes a way of applying research approaches to strategic decision making across digital services.
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Automation + AI 
Using open-source LLMs to optimize government data
Companies have been developing and using artificial intelligence (AI) for decades. But we've seen exponential growth since OpenAI released their version of a large language model (LLM), ChatGPT, in 2022. Open-source versions of these tools can help agencies optimize their processes and surpass current levels of data analysis, all in a secure environment that won’t risk exposing sensitive information.