Produced By: Academic
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Syracuse University Procurement Equity Study
Report from the Syracuse University’s Center for Policy Design and Governance assessing the City of Syracuse's equity in procurement.
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FormFest 2024 Recap: Improving Forms Through Service Design
An event recap from one of FormFest 2024's breakout sessions featuring speakers from Digital Service Teams across the United States and the Department of Veteran Affairs.
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Creating Cool Commute: A Digital Solution for Climate Resilience in Miami
This article details the collaboration between Miami-Dade County, community partners, and technologists to enhance climate resilience by allowing residents to report and access information on extreme heat conditions affecting their commutes.
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Cool Commute: Improving extreme heat resilience with unified transit data
Cool Commute is a mobile-friendly digital tool designed to collect real-time data from commuters experiencing extreme heat.
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COBOLing Together UI Benefits: How Delays in Fiscal Stabilizers Affect Aggregate Consumption
States with antiquated COBOL-based unemployment insurance systems experienced significant delays in processing claims during the COVID-19 pandemic.
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Summer of CX Webinar Series: Improving CX for Benefit Access
This webinar session discusses how to address customer experience challenges presented by digital identity in public benefit programs.
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Listening to SNAP Participants to Improve Access to the Expanded Child Tax Credit
Well-designed, user-focused tools that allow for simple application are key to ensuring that families most in need receive the Child Tax Credit. Reaching these households will require a robust effort from the IRS to create user-friendly tools in partnership with organizations with a direct connection to eligible recipients.
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Real-Time Child Care Data in Iowa: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
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Helping residents grow and care for trees with a community tree map
This case study explores how the City of Akron developed a community tree map to engage residents in urban forestry efforts, enabling them to identify, grow, and care for trees in their neighborhoods.
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BenCon 2024 Recap
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online.
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AI Technologies Today at BenCon 2024
Sarah Bargal provides an overview of AI, machine learning, and deep learning, illustrating their potential for both positive and negative applications, including authentication, adversarial attacks, deepfakes, generative models, personalization, and ethical concerns.
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Digital Service Network: PUBA 731: Human Resources Management – Structures and Budgets of Digital Service Teams
This research study analyzes the structural and budgetary layout of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels. In doing so, it sets out to answer the research question: “How are digital service teams structured and funded?”