Produced By: Academic
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Helping Government Agencies Understand and Invest in Their Capacity for Digital Delivery
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
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“I Used to Get WIC . . . But Then I Stopped”: How WIC Participants Perceive the Value and Burdens of Maintaining Benefits
This study examines how individuals assess administrative burdens and how these views change over time within the context of the Special Supplemental Nutrition Assistance Program for Women, Infants, and Children (WIC).
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Digital Identity and Inclusion: Tracing Technological Transitions
This article explores technological transformations underway in the digital identity sector.
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Real-Time Child Care Data in Iowa: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
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COBOLing Together UI Benefits: How Delays in Fiscal Stabilizers Affect Aggregate Consumption
States with antiquated COBOL-based unemployment insurance systems experienced significant delays in processing claims during the COVID-19 pandemic.
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2024 Edition: Account Creation and Identity Proofing in Online Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include WIC.
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Reflections and Resources from the DSN’s 2024 Chief Digital Service Officer Convening
The toolkit offers provides practical guidance to help state and local data leaders build ethical, effective, and sustainable data programs.
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Rules as Code Frameworks and Tools
There are frameworks available that could inform the standardization of communicating rules as code for U.S. public benefits programs. The Airtable communicates the differences between the frameworks and tools. Each entry is tagged with different categories that identify the type of framework or tool it is.
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Saving Face: Investigating the Ethical Concerns of Facial Recognition Auditing
This paper explores design considerations and ethical tensions related to auditing of commercial facial processing technology.
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Lightning Talks at BenCon 2023
This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
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Against Predictive Optimization: On the Legitimacy of Decision-Making Algorithms that Optimize Predictive Accuracy
This academic paper examines predictive optimization, a category of decision-making algorithms that use machine learning (ML) to predict future outcomes of interest about individuals. Through this examination, the authors explore how predictive optimization can raise concerns that make its use illegitimate and challenge claims about predictive optimization's accuracy, efficiency, and fairness.
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Theory of Change (ToC) Resource Appendix
This resource appendix is a compilation of useful resources intended as a follow-on to the DSN’s writing on theories of change for digital transformation in government. Practitioners can use these resources to DIY their ToC after reading our essays.