This publication describes the research process and protocol used in the Digital Benefits Networks research project, "Digital Account Creation and Identity Proofing in Public Benefits Applications."
This session from FormFest 2024 featured the work in Austin, Texas on criminal justice forms, and the South Bend, Indiana Animal Resource Center’s efforts to redevelop their animal adoption forms.
This study examines public attitudes toward balancing equity and efficiency in algorithmic resource allocation, using online advertising for SNAP enrollment as a case study.
This toolkit offers strategies and tools to help agencies build the culture and infrastructure needed to apply data analysis routinely, effectively, and accurately – referred to in this publication as “sustainable data use.”
This guide highlights best practices in benefits access, showcasing how Michigan, New York City, and San José improve accessibility through plain language, multilingual translation, resident co-creation, and technology tools.
This report examines how the U.S. federal government can enhance the efficiency and equity of benefit delivery by simplifying eligibility rules and using a Rules as Code approach for digital systems.
This article explores how anticipatory logics—drawing from foresight, futures thinking, and design—are shaping the future of government by creating space for innovative policy approaches, public participation, and proactive governance.
This study examines how providing information about administrative burden influences public support for government programs like TANF, showing that awareness of these burdens can increase favorability toward the programs and their recipients.
This paper analyzes the unique challenges of conducting participatory design in large-scale public projects, focusing on stakeholder management, fostering engagement, and integrating participatory methods into institutional transformation.
