This article analyses ‘digital distortions’ in Rules as Code, which refer to disconnects between regulation and code that arise from interpretive choices in the encoding process.
This guide highlights best practices in benefits access, showcasing how Michigan, New York City, and San José improve accessibility through plain language, multilingual translation, resident co-creation, and technology tools.
This study examines how bureaucratic interactions differ among public assistance programs—WIC, SNAP, and Medicaid—highlighting variations in participant experiences and the psychological costs associated with each.
In the article, researchers examines how administrative burdens in waitlist management for subsidized childcare in Massachusetts have led to significant reductions in the number of families awaiting assistance, potentially obscuring the true extent of unmet need.
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
This paper analyzes the unique challenges of conducting participatory design in large-scale public projects, focusing on stakeholder management, fostering engagement, and integrating participatory methods into institutional transformation.
This resource outlines strategies for cross-enrollment outreach, which can break down silos between programs and reach applicants who may be eligible for under-enrolled benefits programs.
The article discusses key takeaways from BenCon 2023, highlighting the importance of creating equitable and ethical public benefits technology. It emphasizes the need for tech solutions that address systemic inequalities, ensure accessibility, and promote inclusivity for underserved communities in accessing public services.
Oklahoma Human Services (OKDHS) modernized their service delivery by reducing their real estate footprint, designing trauma-informed and user-friendly spaces, and expanding an embedded worker program to improve accessibility and client experience. Through their "Service First" strategy, OKDHS aims to create more equitable and compassionate interactions, reaching vulnerable populations while addressing high occupancy costs.
This piece highlights promising design patterns for account creation and identity proofing in public benefits applications. The publication also identifies areas where additional evidence, resources, and coordinated federal guidance may help support equitable implementations of authentication and identity proofing, enabling agencies to balance access and security.
This report explores key questions that a focus on disability raises for the project of understanding the social implications of AI, and for ensuring that AI technologies don’t reproduce and extend histories of marginalization.
