This primer introduces two foundational software types that can support organizations that are committed to accessible benefits information: content management systems (CMS) and application program interfaces (APIs).
In June 2020, the state implemented an innovative and entirely virtual vendor selection process to evaluate these solutions under the direction of the Colorado Digital Service (CDS).
This study examines how the 2021 expansion of the Child Tax Credit (CTC) influenced housing affordability and living arrangements for low-income families.
This research study analyzes the structural and budgetary layout of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels. In doing so, it sets out to answer the research question: “How are digital service teams structured and funded?”
The Policy2Code Prototyping Challenge explored utilizing generative AI technology to translate U.S. government policies for public benefits into plain language and code, culminating in a Demo Day where twelve teams showcased their projects for feedback and evaluation.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This session from FormFest 2024 focused on improving service delivery by hearing about work in multiple cities to rapidly digitize service delivery and work by the Department of Veteran Affairs around implementing service design principles in form revisions.
The article discusses the phenomenon of model multiplicity in machine learning, arguing that developers should be legally obligated to search for less discriminatory algorithms (LDAs) to reduce disparities in algorithmic decision-making.
The article examines the effects of Arkansas’s Medicaid work requirements, finding substantial coverage losses and no significant increase in employment, compounded by widespread confusion among beneficiaries about the policy.
