Produced By: Academic
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Digitizing Policy + Rules as Code 
Envisioning a Federal Rules as Code Approach to Public Benefits Eligibility
Digitizing public benefits policy will make the biggest impact for administrators and Americans, but only if it happens at the highest level of government.
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Build and Fund Staff Capacity in Your Government Agency to Integrate Benefits
This resource guide outlines one approach to integrating benefits: building the in-house capacity to champion and supervise benefits integration.
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Human-Centered Design 
Using Human-Centered Design to Integrate Benefit Applications
This guide illustrates how agencies can use human-centered-design practices to revise and integrate benefits applications.
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Communications 
Text to Connect: Evaluation of your Text Messaging Program to Reduce SNAP Churn
This guide is the second in a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide focuses on designing an evaluation plan to assess the impact of a text messaging program.
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Human-Centered Design 
Incremental Steps to Integrated Benefits
By taking on one or more steps to integrate benefits incrementally, on a small, more localized scale, benefits administrators can make progress towards improving resident and staff experiences. This guide outlines ideas for launching an integrated benefits application in stages, and strategies to pilot new tools.
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Data 
Conducting Outreach for Benefits Cross Enrollment
This resource outlines strategies for cross-enrollment outreach, which can break down silos between programs and reach applicants who may be eligible for under-enrolled benefits programs.
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Procurement 
Building Modular, Reusable, and Flexible Components, Tools, and Formats
This resource contains specific examples that highlight the advantages of designing reusable code components, software tools, or design formats. This guide also illustrates the possibilities for connecting new components to existing system infrastructure.
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Communications 
Text to Connect: Data Collection Considerations for Using Text Message Outreach to Reduce SNAP Churn
This guide is the fifth part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide is intended to help data engineers and analysts build the data pipeline and manage, analyze, and synthesize data needed for a text messaging program.
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Integrating Renewals and Correspondence
This resource highlights strategies for integrating benefits renewals and correspondence, potentially reducing administrative burdens for both clients and caseworkers.
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Human-Centered Design 
Starting Small with Human-Centered Redesign: Approachable Ideas for State and Local Public Benefits Agencies to Improve Applications, Renewals, and Correspondence
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
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Human-Centered Design 
Design in the Public Sector: Toward a Human Centered Model of Public Governance
This paper analyses 15 cases of design in the public sector to arrive at a theoretical characterization of design in the public sector that aligns with descriptions in non-public settings. It also considers public design practices might signal the emergence of human-centered models of public governance that counterbalance more bureaucratic and analytical traditions.
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Human-Centered Design 
Calling all stakeholders: Group-level assessment (GLA)—A qualitative and participatory method for large groups
Group-level assessment (GLA) is a qualitative and participatory large group method in which timely and valid data are collaboratively generated and interactively evaluated with relevant stakeholders leading to the development of participant-driven data and relevant action plans. This article describes the methodological development and process of conducting a GLA and its various applications across the evaluation spectrum.