An event recap from one of FormFest 2024's breakout sessions featuring speakers from the state of Maryland's Department of Social Services and the U.S. Department of Health and Human Services (HHS).
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include MAGI Medicaid.
This session from FormFest 2024 focused on how governments are scaling their SNAP benefits programs, with Maryland’s improved integrated benefits application and the Office of Evaluation Sciences’ changes to questions on the SNAP application.
The article discusses the phenomenon of model multiplicity in machine learning, arguing that developers should be legally obligated to search for less discriminatory algorithms (LDAs) to reduce disparities in algorithmic decision-making.
This article analyzes the strategic use of public policy as a tool for reshaping public opinion. Though progressive revisionists in the 1990s argued that reforming welfare could produce a public more willing to invest in anti-poverty efforts, welfare reform in the 1990s did little to shift public opinion. This study investigates the general conditions under which mass feedback effects should be viewed as more or less likely.
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
DSN Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context. Submit a proposal by May 31, 2025 to be featured in our series as part of our open call for submissions.
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
The Playbook’s purpose is to guide researchers while supporting and lending authority to community organizations as they advocate for partnerships that will benefit their constituencies. The Playbook aims to provide some answers to such questions as: How can technologists and scientists engage communities in a spirit of partnership, without such extractive practices? How can community organizations work with researchers in ways that benefit their communities and expand their capacity, rather than burdening their staff?
This primer introduces two foundational software types that can support organizations that are committed to accessible benefits information: content management systems (CMS) and application program interfaces (APIs).
