Location: United States
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Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive Order 14058, issued by President Joe Biden on December 13, 2021, aims to enhance the federal customer experience and service delivery to rebuild trust in government.
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Eligible Low-Income Children Missing Out on Crucial WIC Benefits During Pandemic
The report highlights that many eligible low-income children are not receiving WIC benefits during the COVID-19 pandemic, with participation rates varying significantly by state and lagging behind programs like Medicaid and SNAP.
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Eligibility Rules: Reusable SNAP API
Github page with a reusable SNAP API from 18F’s Eligibility APIs project.
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Eligibility Rules Weekly Recaps
Github page with weekly recaps on the activities taking place during 18F’s Eligibility Rules Service project.
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Eligibility APIs Initiative
Documentation of 18F's and 10x's Eligibility APIs Initiative
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Designing for Connection: 5 Key Principles for IES Solutions That Put People First
Alluma outlines five key principles for a people-first approach to eligibility and enrollment systems.
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Delivery-Driven Policy: Policy designed for the digital age
There is a key disconnect between policymakers’ intent and implementation of policies. A user-centric, iterative, and data-driven approach can result result in digital technology that provides much needed data and insights at a substantially lower cost.
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Delivery-Driven Government: Principles and Practices for Government in the Digital Age
Technology enables governments to engage in “pilot” projects to see where they are headed and course-correct along the way, as opposed to evaluating the results over the course of multiple years. Delivery-driven government utilizes technology and “pilot” projects to see institutions and processes through the eyes of users, allowing for more effective service delivery.
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Cracking the code: Rulemaking for humans and machines
The OECD report explores the concept of "Rules as Code" (RaC), proposing a transformation in government rulemaking by developing machine-consumable regulations alongside human-readable versions.
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COVID-19’s Impact on the Social Safety Net
California’s SNAP program faced record application volume due to the COVID-19 crisis, and other states must anticipate similar demand. This post summarizes key takeaways from GetCalFresh’s real-time data and client communications, and offers recommendations for how other states can implement effective responses.
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Conducting Research with a Healing Mindset
Code for America highlights the importance of recognizing the effects of intergenerational trauma on communities that have been systemically marginalized when conducting research.
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Cell Phones as a Safety Net Lifeline
Eligible people struggle to maintain their case status for critical safety net services, often due to administrative hurdles and poor communication. Code for America piloted text message reminders to support Louisianans, which helped clients avoid costly churn. Text messages are an underrated, efficient solution for human service agencies to meet client expectations and improve case outcomes.