This article explores how AI and Rules as Code are turning law into automated systems, including how governance focused on transparency, explainability, and risk management can ensure these digital legal frameworks stay reliable and fair.
The team conducted experiments to determine whether clients would be responsive to proactive support offered by a chatbot, and identify the ideal timing of the intervention.
Benefits Data Trust (BDT), in collaboration with the Center for Health Care Strategies (CHCS), conducted a nationwide analysis of how states coordinate across Medicaid and SNAP programs to streamline access to benefits.
This report explores key questions that a focus on disability raises for the project of understanding the social implications of AI, and for ensuring that AI technologies don’t reproduce and extend histories of marginalization.
WIC enrollment has declined over the last decade, preventing millions of eligible low-income individuals from accessing its benefits. This report examines state WIC outreach pilots and discusses the effectiveness of text message outreach and key considerations when developing and launching targeted text outreach campaigns.
This webpage links to materials ASPE has prepared as it leads work on how federal agencies and programs can meaningfully and effectively engage people with lived experience.
Office of the Assistant Secretary for Planning and Evaluation (ASPE)
This report outlines a dozen fintech and civic tech organizations working across fourteen safety net programs to show what’s possible when modern technology is married to a consumer insights perspective.
This guide touches on everything from Code for America’s core research philosophy, to our approach to ethics and trauma-informed research, to specific research methods. It also includes plenty of practical tips on planning and executing research, as well as how to synthesize your findings into action.
This resource highlights strategies for integrating benefits renewals and correspondence, potentially reducing administrative burdens for both clients and caseworkers.
This report outlines key lessons and recommendations from Code for America's collaboration with the Voluntary Income Tax Assistance program, which served over 800,000 clients via GetYourRefund.org.
