Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for New York's online application for Unemployment Insurance.
This guide outlines key strategies, definitions, and procedures for improving SNAP payment accuracy and reducing quality control (QC) error rates across states.
The article explains that for government agencies to successfully use Agile software development with vendors, they need to make changes in staffing—specifically by creating roles like a product owner and technical lead within the agency.
This presentation, from the Data Sharing Working Group, highlights a Michigan Department of Health and Human Services and Benefits Data Trust project to increase enrollment in the Women, Infants, and Children (WIC) program.
Guidance from Washington Technology Solutions (WaTech) outlining the state’s framework for responsibly procuring, deploying, and monitoring generative AI technologies across government agencies.
Explore The State of State Digital Transformation—your gateway to the Beeck Center’s landscape research into how states are modernizing government operations and services. This interactive map gives public servants, policymakers, practitioners, and researchers a faster, clearer way to glean insights from our research into the policies, teams, tools, and tactics shaping state digital transformation today.
This FormFest profile describes how California rapidly simplified disaster-aid processes for wildfire survivors by auditing 22 forms across eight agencies and developing a concept for a universal eligibility form and relief portal.
This report examines how implementing Asset Verification Systems (AVS) can streamline Medicaid eligibility determinations for seniors and individuals with disabilities by automating the verification of applicants' financial assets.
This Urban Institute report explores the impact of benefit cliffs, plateaus, and trade-offs on families receiving public assistance, examining how changes in earnings affect access to essential benefits like SNAP, Medicaid, and housing subsidies.
