This report explains how the A-87 Exception enabled states to modernize and integrate health and human services systems, improving service delivery, efficiency, and data sharing across programs.
American Public Human Services Association (APHSA)
In recent years, there has been a deliberate shift to move our public systems that support child and family well-being upstream. These efforts reflect the growing consensus that true and lasting progress toward a nation where everyone can thrive requires we get to the root of the barriers that keep people and communities from achieving their potential. A foundational building block of this effort is the work happening to advance prevention strategies within child welfare agencies. In this brief, we focus on the challenges and opportunities that the Family First Prevention Services Act (Family First) offers to accelerate the shift toward a prevention-oriented child well-being system.
American Public Human Services Association (APHSA)
This policy report offers recommendations for improving digital identity practices in the United States, emphasizing the role of government in creating secure, accessible digital identity resources.
Clearing applicant backlogs is an important solution to the UI crisis. State governments and federal agencies could facilitate access to public benefits by collaborating to develop interoperable technology platforms that use open source software and modular design. Panelists discuss opportunities to prevent future UI crises by reimagining how governments deliver benefits to their citizens.
Research from the Department of Labor shows that document management systems reduce barriers for claimants and help states be more efficient. With additional improvements and investment, these systems can be even more effective in serving the public and reducing backlogs in times of crisis.
Sharing lessons learned via the Medicaid Churn Learning Collaborative, which is working to reduce Medicaid churn, improve renewal processes for administrators, and protect health insurance coverage for children and families.
The OECD report explores the concept of "Rules as Code" (RaC), proposing a transformation in government rulemaking by developing machine-consumable regulations alongside human-readable versions.
Organisation for Economic Co-operation and Development (OECD)
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
Applying UX research methods, the City of San Jose worked to improve how low-income and non-English speaking residents engaged with My San Jose, a website and mobile app for residents to report neighborhood issues to cities. They used a Spanish and Vietnamese translator to conduct interviews with target users, then detailed major findings and corresponding recommendations in this report.
This award documentation from the National Association of State Chief Information Officers (NASCIO) explains how agencies in Ohio used automation to support administration of public benefits programs.
National Association of State Chief Information Officers (NASCIO)
