This article discusses how Code for America enhanced the CalFresh application process to better assist self-employed individuals in accessing their full benefits by clarifying self-employment definitions and simplifying income verification.
The vast fraud committed through the use of stolen and synthetic identities in UI programs has spotlighted the need for updated identity fraud detection mechanisms. As states are implementing new technologies and systems, they need to consider the ways in which they are impacting racial inequities in UI benefits.
The exclusion of agricultural and domestic workers—predominantly African Americans—from the 1935 Social Security Act's unemployment insurance program is analyzed as a result of international policy diffusion rather than solely domestic racial politics.
This collection of research references is designed to support government agencies designing public-facing identity management processes that meet people’s needs.
On July 16, members of the Digital Identity Community of practice gathered to learn how peers are gathering beneficiary feedback on their experiences with accounts and proving their identity.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Unemployment Insurance.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for SNAP benefits.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Medicaid.
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provide new insights into people’s experiences with digital identity processes and technology in public benefits. This report details the project’s findings, directly highlighting the voices of beneficiaries through videos and photos.
The Digital Benefits Network at the Beeck Center for Social Impact + Innovation at Georgetown University and Public Policy Lab co-hosted a webinar presenting breaking research on beneficiary experiences with digital identity processes in public benefits.
The article explains that for government agencies to successfully use Agile software development with vendors, they need to make changes in staffing—specifically by creating roles like a product owner and technical lead within the agency.
This page reports on key metrics assessing how well federal websites are performing against standards for accessibility, mobile usability, search, feedback, design consistency, analytics, and security.
