An event recap from one of FormFest 2024's breakout sessions featuring speakers from South Bend Indiana and others working on creating accessible legal forms.
This annual report details the state’s strategic use of technology to enhance digital services, cybersecurity, equity, and efficiency across government, improving access and outcomes for all Minnesotans.
This report analyzes how proposed state cost-sharing requirements for SNAP would impact benefit access and poverty during a recession, projecting significant risks to low-income households if states are unable to maintain SNAP funding.
This report presents new national survey data showing how benefits cliffs and asset limits negatively affect the economic mobility of low-wage workers in the U.S.
This case study documents how Civilla partnered with the Michigan Department of Health and Human Services (MDHHS) to redesign and modernize online enrollment for the state’s largest benefit programs.
An overview of current technology systems used by WIC agencies nationwide, highlighting trends, challenges, and opportunities for modernization to improve program efficiency and participant experience.
This FormFest profile highlights Rachael Zuppke and Molly Graham’s work to redesign Michigan’s civil court forms using human-centered design, making them more accessible for people who must represent themselves in critical cases like eviction, family law, and guardianship.
This report outlines best practices for developing transparent, accessible, and standardized public sector AI use case inventories across federal, state, and local governments
This study evaluates the use of RPA technology by three states to automate SNAP administration, focusing on repetitive tasks previously performed manually.
