Location: United States
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Communications 
Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.
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Human-Centered Design 
Journeys and Experiences on the Path to Renewing Medicaid Health Coverage
Based on user interviews with families across the United States who navigated the Medicaid renewal process, this report offers insights and recommendations for improving the experience of renewing Medicaid and other benefits.
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Policy 
Navigating the Patchwork of State Paid Family and Medical Leave Programs
While millions of workers have gained access to PFML, the lack of uniformity in mandatory PFML programs created a growing patchwork of state laws, differing on nearly 30 policy components across four key areas: substantive benefits, financing, eligibility, and administrative requirements.
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Digital Identity 
My File NYC — PATH Pilot Case Study
My File NYC is a document storage and sharing website that provides New York City residents a safe place to store and share vital documents when applying for City services.
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Digital Identity 
Remote Identity Proofing: Better Solutions Needed to Ensure Equitable Access
This paper explains identity proofing, its impact on Medicaid access and equity, and federal guidance and business practices that support removing identity proofing as a barrier.
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Diversity, Equity + Inclusion 
What is Meaningful Community Engagement?
The Community-Driven Policies and Practices project engaged people experiencing poverty in power-building sessions to develop advocacy plans for economic justice. This report offers recommendations for nonprofits to engage people with lived experience of poverty in advocacy.
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Policy 
Pathways to Economic Mobility: Mobility Experiences
Through analyzing hundreds of research studies and surveying thousands of Americans this report identifies 28 life experiences that drive lifetime income, called mobility experiences.
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Playbook for Replicating Rx Kids
This document describes how states can access TANF funds for four months of cash payments to families experiencing an acute economic hardship, modeled after the RxKids program.
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Policy 
Using TANF Funds to Provide Cash to Families
The flexibility of the TANF block grant allows states to use TANF funds to provide cash to families through additional mechanisms, at least for brief periods, with fewer requirements.
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Policy 
Digital Transformation Policy Scan
Delve into our exploration of the executive orders, legislation, and administrative rules and guidance that shape government digital transformation across states and territories with our database and visualization tools.
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Automation + AI 
AI Data Readiness Checklist
A data artificial intelligence (AI) checklist from the Commonwealth of Virginia.
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Change Management 
Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.