The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.
Code for America helped expand GetCalFresh (a service that guides Californians through the SNAP application process and helps government deliver food assistance to people in need) from a small pilot into a statewide service. They also recently concluded a similar pilot in Michigan along with Civilla and the Michigan Department of Health and Human Services.
The state of South Dakota Bureau of Information and Telecommunications (BIT) designed guidelines for the responsible use of AI-generated content in state government agencies, emphasizing the need for proofing, editing, fact-checking, and using AI-generated content as a starting point, not the finished product.
South Dakota Bureau of Information and Telecommunications
This guide is intended to provide a general overview of the national statutory and regulatory landscape governing the legality of sending large volumes of text messages and sharing client information.
