The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
Through its work with USDS, California identified key strategies and quick implementation steps to automate federal unwinding waivers that would net the largest impact for Medi-Cal redeterminations.
California Health and Human Services Agency (Cal HHS)
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include child care applications.
The report documents how grantees implemented specialized Transitional Living Programs for LGBTQ youth and young adults aging out of foster care, highlighting approaches, challenges, and lessons learned.
