This is a job description for the role of Communications Design Fellow from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
The Community-Driven Policies and Practices project engaged people experiencing poverty in power-building sessions to develop advocacy plans for economic justice. This report offers recommendations for nonprofits to engage people with lived experience of poverty in advocacy.
The Temporary Assistance for Needy Families (TANF) Data Collaborative Pilot Initiative is a component of the TANF Data Innovation project. The 30-month pilot offered technical assistance and training to support cross-disciplinary teams of staff at eight state and county TANF programs in the routine use of TANF and other administrative data to inform policy and practice.
A case study that reflects on the design, implementation, and early outcomes of a local child care wage boost pilot aimed at improving job quality and retention in the child care workforce.
A user research–driven persona framework that identifies key resident groups interacting with government services and outlines their needs, behaviors, and pain points to inform digital service design.
