This study describes the potential of human-centered design principles to identify burdens, reducing the effects of what we label as administrative checkpoints.
The New York Experience – or “NYX” – aims to transform the customer experience across New York State agencies making our government work better for our people.
This resource helps tech professionals navigate how their skills and roles align with government job types and titles, providing a starting point for exploring positions within the structured civil service system.
This guidance provides detail on activities to be conducted by designated High-Impact Service Providers (HISPs) under the Executive Order on Customer Experience.
While much has been written on digital government as a general trend, this working paper instead examines how civic tech is changing American government, focusing on an influential constellation of actors who shape the understanding and implementation of technological opportunities.
The report evaluates the 2023 Newborn Supply Kit pilot program, highlighting its effectiveness in reducing maternal stress, alleviating financial burdens, and increasing trust in government services among new parents, especially in low-income communities.
U.S. Department of Health and Human Services (HHS)
This mainstage session from FormFest 2024 featured behind-the-scenes stories about the IRS’ work to turn tax forms from static PDFs into a user friendly digital experience.
The document outlines revisions to OMB's SPD No. 15, which updates the standards for collecting and presenting federal race and ethnicity data, including the integration of race and ethnicity questions, the addition of a MENA category, and requirements for more detailed data collection.
