The Center on Budget and Policy Priorities (CBPP) emphasizes that current performance metrics for SNAP and Medicaid focus heavily on payment errors, neglecting aspects like customer service and accessibility.
The report recommends adopting uniform, human-centered metrics across all states to provide a clearer understanding of program effectiveness from the user’s perspective. This approach aims to improve service delivery, reduce administrative burdens, and ensure that eligible individuals can easily access and maintain their benefits.
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