Resource Human-Centered Design

States Can Make Applications More Accessible During COVID-19 Crisis

The inability to apply for Medicaid and SNAP in person during the COVID-19 pandemic necessitated a new way of interacting with social service agencies through online application submission. States can facilitate this by making online applications and systems more accessible and allowing for telephonic signatures on benefits applications.

Organization: Center on Budget and Policy Priorities (CBPP)
Author: Jennifer Wagner
Published Year: 2020
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The inability to apply for Medicaid and SNAP in person during the COVID-19 pandemic necessitated a new way of interacting with social service agencies through online application submission. States can facilitate this by making online applications and systems more accessible and allowing for telephonic signatures on benefits applications.

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