This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
This Guide to Artificial Intelligence provides a strategic framework for the ethical and responsible implementation of GenA technologies in state operations.
Colorado Governor's Office of Information Technology (OIT)
A guiding framework for designing, building, buying, and maintaining digital government services in Nova Scotia that emphasizes trust, inclusivity, sustainability, and public value.
Drawing on the Beeck Center’s research on government, nonprofit, academic, and private sector organizations that are working to improve access to safety net benefits, this report highlights best practices for creating accessible benefits content.
The Urban Institute's report outlines actionable approaches for state governments and organizations to enhance the accessibility and retention of public benefit programs, focusing on service delivery, policy reforms, and technological advancements.
