Resource Human-Centered Design

National Safety Net Scorecard

The existing system for evaluating state safety net programs does not adequately capture the human experience of accessing services. This new National Safety Net Scorecard is a more meaningful set of metrics that can effectively asses the true state of the current program delivery landscape and measure progress over time, creating a more human-centered safety…

Organization: Code for America
Published Year: 2019

The National Safety Net Scorecard by Code for America evaluates the accessibility, efficiency, and user experience of social safety net programs across the United States.

It highlights disparities in program performance between states, identifies best practices, and provides recommendations for improving service delivery to better support individuals and families in need.