mRelief at Policy2Code Demo Day at BenCon 2024
The team conducted experiments to determine whether clients would be responsive to proactive support offered by a chatbot, and identify the ideal timing of the intervention.
mRelief addresses the issue of unclaimed SNAP benefits by offering user-friendly tech solutions to simplify the application process and increase approval rates. They conducted experiments to determine whether clients would be responsive to proactive support offered by a chatbot, and identify the ideal timing of the intervention. During the experiments, clients were responsive to a simulated chatbot experience via SMS. They determined that offering proactive support within 10 minutes of starting an application was ideal.
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