Lessons from Pennsylvania’s Generative AI Pilot with ChatGPT
This report shares key findings from Pennsylvania’s pilot using ChatGPT Enterprise to explore generative AI in government work.
The pilot involved 175 state employees using ChatGPT Enterprise, with findings showing that 85% had a positive experience and estimated saving an average of 95 minutes per day.
The report categorizes users by type, explores successful use cases such as streamlining communications, summarizing dense policy documents, and improving workflow efficiency, and identifies barriers like inaccuracy concerns, limited learning time, and steep learning curves. It concludes with actionable next steps for scaling AI usage, including continued training, cross-agency knowledge sharing, and development of an AI playbook to guide responsible implementation across state agencies.
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