Hiring Spotlight: Maryland Family and Medical Leave Insurance
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.
Maryland’s Family and Medical Leave Insurance (FAMLI) system ensures that all workers in Maryland have paid time off for medical and family reasons. As a digitally native government service, the FAMLI team strives to make their program inclusive, simple, and easy to use. They’re engaging the people who depend on them—workers, employers, caregivers, and insurers—to learn what they need, and responding to those needs swiftly, respectfully, and meaningfully.
FAMLI is a $2 billion social insurance system, delivered as a digitally-native public-facing service. The Digital Services Team is central to bringing a modern, product-oriented approach to creating, launching, and continuously improving the digital platform powering family and medical leave in Maryland. The team is responsible for providing intuitive and user-oriented experiences to workers who need to take paid leave, to employers who need to interact with our office, and to the government employees processing claims and engaging with the public.
As a part of the Digital Services team you will be on the front line of making paid leave for Marylanders possible. Through human-centered approaches to product development the team aims to create pathways for all Maryland employees and employers to interact with their program and receive this critical benefit in times of need.
The FAMLI Division is currently hiring a head of user experience and service design. See the full job description. This position reports to the director of digital services for FAMLI and collaborates with teams across the division, including community engagement, policy, and communications. This is a hybrid position, based in the Maryland Department of Labor in Baltimore, MD.
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