From Backend to Citizen: Design Systems as the Translation Layer for Digital Government
This research paper explores how government design systems function as the “translation layer” of digital public infrastructure, transforming technical systems into accessible, trustworthy citizen experiences.
They examine how design systems bridge backend digital public infrastructure (DPI) and user-facing services to improve accessibility, coherence, and trust in digital government.
Drawing on case studies from the UK and Brazil, the report outlines two models for scaling design systems—community-driven evolution and government-mandated adoption—highlighting their mutual relationship with DPI in driving inclusivity and efficiency. The report concludes with recommendations for governments, funders, and digital leaders to institutionalize design systems as critical infrastructure alongside digital identity, payments, and data exchange layers.
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