Code for America and GetYourRefund.org Non-filer Learnings and Recommendations
This report outlines key lessons and recommendations from Code for America's collaboration with the Voluntary Income Tax Assistance program, which served over 800,000 clients via GetYourRefund.org.
Code for America’s experience with GetYourRefund.org shows that broad outreach alone is insufficient to convert non-filers into filers; targeted, data-driven outreach and accessible, high-quality services are crucial.
Major barriers for marginalized non-filers include restrictive identity verification, lack of access to documents, and confusion about eligibility and filing steps, with 88% of clients dropping off at the ID verification stage. The report recommends more inclusive ID verification, streamlined filing, community-based navigators, and increased support for VITA sites to better serve vulnerable populations.
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