Resource Automation + AI Robotic Process Automation

Analysis of Robotic Process Automation in SNAP: Three Case Studies

This study examines the use of robotic process automation (RPA) technologies by three state agencies—Georgia, New Mexico, and Connecticut—to administer the Supplemental Nutrition Assistance Program (SNAP). RPA is software that integrates with other programs to automatically complete repetitive processes that normally are performed by humans.

Organizations: U.S. Department of Agriculture (USDA), Food and Nutrition Service (FNS), Insight Policy Research, Inc.
Authors: Kathy Wroblewska, Courtenay Kessler, Victoria Perez-Zetune, Megan Worden, Nina Page
Published Year: 2023
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This study examines the use of robotic process automation (RPA) technologies by three state agencies—Georgia, New Mexico, and Connecticut—to administer the Supplemental Nutrition Assistance Program (SNAP). RPA is software that integrates with other programs to automatically complete repetitive processes that normally are performed by humans.

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