18F describes how to implement usability tests to understand how intuitive a given design is, as well as how adaptable it is to meeting user needs.
18F describes how to implement usability tests to understand how intuitive a given design is, as well as how adaptable it is to meeting user needs.
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By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.