This report outlines the team's achievements in enhancing state digital services through human-centered design, agile development, and cross-agency collaboration from its inception through 2024.
Colorado Governor's Office of Information Technology (OIT)
This summary outlines statewide progress in improving digital services, reducing administrative burdens, and elevating customer satisfaction through human-centered and data-informed government design.
An introduction to digital accessibility, emphasizing the importance of designing digital content to be usable by individuals with various disabilities, and guidelines and assistive technologies that support inclusive digital interactions.
This paper outlines the need for comprehensive reforms to improve the U.S. government's capacity to effectively implement policies, focusing on reducing bureaucratic inefficiencies, enhancing workforce structures, and leveraging digital infrastructure.
This paper concludes that the substantial COVID-19 unemployment insurance expansion had limited disincentive effects on job searches, particularly among lower-income individuals, despite high wage replacement rates.
This report highlights California's strides in modernizing state government through data-driven innovation, human-centered design, and strategic initiatives aimed at enhancing public services and equity.
This standard offers guidance for designing and delivering websites and digital services to prioritize a digital-first public experience. It outlines statutory requirements, clarifies mandates, and expands on best practices for the state's digital assets.
North Carolina Department of Information Technology (NCDIT)
This annual report details Massachusetts' strategic advancements in digital transformation, cybersecurity, and data services, emphasizing modernization efforts and enhanced constituent engagement.
Massachusetts Executive Office of Technology Services and Security (EOTSS)
This annual report highlights the department’s progress in expanding broadband access, enhancing cybersecurity, modernizing IT services, and promoting digital equity across the state.
North Carolina Department of Information Technology (NCDIT)
This impact report showcases the office's initiatives and achievements in enhancing state government services through innovative, user-centered approaches.
