Intended Audience: State/Provincial Government: Agency
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English to French Translator Content Coordinator
This is a job description for the role of English to French Translator Content Coordinator from the Canadian Digital Service (CDS).
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Artificial Intelligence Specialist
This is a job description for the role of Artificial Intelligence Specialist from the Centers of Excellence.
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Ten Ways Customer Experience Can Improve Equitable Access and System Integrity for Unemployment Insurance
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
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2024 Edition: Account Creation and Identity Proofing in Online UI Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include UI.
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Building a culture of customer experience across government
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
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Human Centered Design Specialist
This is a job description for the role of Human Centered Design Specialist from the Colorado Digital Service.
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How to make your content AI‑readable
Guidance on improving how well AI systems can understand digital content. It emphasizes using machine-readable formats and applying clear content design strategies to enhance both AI processing and human accessibility
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Communications Design Fellow
This is a job description for the role of Communications Design Fellow from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
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Head of Product Management
This is a job description for the role of Head of Product Management from the Canadian Digital Service (CDS).
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California Office of Data and Innovation: Legislative Report: July 1, 2022-July 1, 2023
This report highlights California's strides in modernizing state government through data-driven innovation, human-centered design, and strategic initiatives aimed at enhancing public services and equity.​
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Senior Advisor
This is a job description for the role of Senior Advisor from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
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Building Resilience Action Area 2: Delivering High-Quality Customer Service
This section of the Department of Labor’s Building Resilience plan focuses on improving customer experience across unemployment insurance (UI) systems by promoting timely, accessible, and equitable service delivery for all claimants.