Intended Audience: State/Provincial Government: Agency
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Hawaii Data Quality Guidelines
These standardized guidelines are intended to manage data quality across Hawaii state agencies, covering key dimensions, compliance expectations, and best practices for both general and geospatial data.
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Hiring, Retaining, and Upskilling Digital Service Talent in Government: Stories and Strategies from State and Local Leaders
This publication from the Digital Service Network (DSN) explores how state and local leaders are tackling the challenge of finding, keeping, and growing digital service talent in government. Through real-world stories and actionable strategies, it highlights how teams are making the case for digital roles, improving hiring practices, and upskilling staff to build a strong, sustainable digital workforce.
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AI and Government Workers: Use Cases in Public Administration
The report examines how AI deployment across state and local public administration such as chatbots, voice transcription, content summarization, and eligibility automation are reshaping government work.
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The Benefits Engine — A Case Study of Personalized Benefits Recommendations for New Yorkers
This blog covers the Benefits Engine, a tool that uses existing application data to recommend additional benefits New Yorkers may qualify for.
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Human Services Work Requirement Crosswalk as Impacted by the Big Beautiful Bill Act (OBBBA/H.R. 1)
This crosswalk compares provisions in H.R. 1 with existing human services policies, focusing on how proposed federal work requirements could affect programs like TANF, SNAP, and Medicaid.
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Digital Doorways Research Artifact: Arizona UI Stimuli
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Arizona's online application for Unemployment Insurance.
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Model WIC Online Application: Resource for State Agencies
Provides state and local Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agencies with a practical guide for developing or improving online WIC application systems.
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Human Centered Design to Improve Civil Court Form Accessibility in Michigan: A FormFest 2025 Profile
This FormFest profile highlights Rachael Zuppke and Molly Graham’s work to redesign Michigan’s civil court forms using human-centered design, making them more accessible for people who must represent themselves in critical cases like eviction, family law, and guardianship.
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2025 SNAP State Options Report
This report catalogs the policy choices, demonstration projects, and waivers each state uses to administer SNAP, highlighting how states adapt federal rules to local needs.
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Building Resilience Action Area 2: Delivering High-Quality Customer Service
This section of the Department of Labor’s Building Resilience plan focuses on improving customer experience across unemployment insurance (UI) systems by promoting timely, accessible, and equitable service delivery for all claimants.
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R&D Glossary: Automating Enrollment Proofs
This internal glossary defines key terms and concepts related to automating enrollment proofs for public benefits programs to support shared understanding among product and policy teams.
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Designing government services that work together: Five lessons from the U.K.
This blog post shares five key service design lessons from U.K. experts Lou Downe and Sarah Drummond, offering practical guidance for building more connected, user-centered government services in British Columbia.