Intended Audience: State/Provincial Government: Agency
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Digitizing Policy + Rules as Code Eligibility Rules: Reusable SNAP API
Github page with a reusable SNAP API from 18F’s Eligibility APIs project.
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Human-Centered Design Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions
Administrative burden placed on individual citizens are often a function of deliberate political choice, as to enact significant policy changes without broad political deliberation. This is evident in the evolution of Medicaid policies in Wisconsin.
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Procurement De-risking Guide: Budgeting and overseeing tech projects
Guide by 18F explaining how to minimize the risk of policy failure when selecting technology vendors.
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Aggressive State Outreach Can Help Reach the 12 Million Non-Filers Eligible for Stimulus Payments
Aggressive outreach by states is necessary to ensure that 12 million Americans do not risk missing out on the stimulus payments provided by the CARES Act.
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Human-Centered Design Administrative Burden: Policymaking By Other Means
This book is an in-depth exploration of federal programs and controversial legislation demonstrating that administrative burden has long existed in policy design, preventing citizens from accessing fundamental rights. Further discussion of how policymakers can minimize administrative burden to reduce inequality, boost civic engagement, and build an efficient state.
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Human-Centered Design Power to the Public: The Promise of Public Interest Technology
This book presents a blueprint for how governments and nonprofits can utilize digital technology to solve pressing twenty-first century issues.
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Communications LA’MESSAGE Demo and Scripts
LA’MESSAGE is a one-way text messaging service developed by Code for America in partnership with Louisiana to broadcast reminders and guidance to residents enrolled in and eligible for SNAP, Medicaid, TANF, and WIC at key points throughout the benefits enrollment and renewal process.
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Human-Centered Design Minnesota: Rolling Out an Integrated Benefits Application in Stages
Minnesota is a good example of an organization that started small in its drive to integrate benefits programs. For instance, its recent statewide rollout of its online integrated benefit application website, MNbenefits.mn.gov, started as a pilot in 2020 with Code for America. The pilot encompassed two counties including Hennepin County, where Minneapolis is located. The pilot later expanded to four counties, then 16 and a tribal nation. The final roll out, which took 12 months to implement, included the state’s 87 counties and three tribal nations.
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Human-Centered Design Make privacy and consent forms easier to understand
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Procurement Procuring Differently: How Colorado Used User Research and Active Vendor Management for COVID-19 Technology
In June 2020, the state implemented an innovative and entirely virtual vendor selection process to evaluate these solutions under the direction of the Colorado Digital Service (CDS).