Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provide new insights into people’s experiences with digital identity processes and technology in public benefits. This report details the project’s findings, directly highlighting the voices of beneficiaries through videos and photos.
This report outlines the guiding principles, policy priorities, and tools for the National Collaborative for Integration of Health and Human Services, aimed at improving health and well-being outcomes through the integration of health care and human services programs.
American Public Human Services Association (APHSA)
This strategy document establishes a governance framework and roadmap to ensure responsible, trustworthy, and effective AI use across Canadian federal institutions.
This report examines how recent federal spending cuts and policy changes are shifting costs onto county governments, potentially burdening local budgets and services.
A guidance resource for state and local governments outlining first-step actions to prepare for compliance with the new web and mobile accessibility rule under Americans with Disabilities Act (ADA).
A practical, plain-language guide offering public-sector procurement and technology teams actionable tools and best practices for procuring AI responsibly and effectively.
This research study analyzes the structural and budgetary layout of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels. In doing so, it sets out to answer the research question: “How are digital service teams structured and funded?”
In this updated primer, the DBN describes how identity proofing and authentication show up in public benefits applications and outlines equity and security concerns raised by common identity proofing and authentication methods.
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
