Benefits Program: WIC: Special Supplemental Nutrition Program for Women, Infants and Children
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Digitizing Policy + Rules as Code Project Snapshot: Comprehensive Careers and Supports for Households (CCASH)â„¢
MITRE developed the Comprehensive Careers and Supports for Households (CCASHâ„¢) tool to help individuals understand and manage federal benefits and employment services, transitioning from a consumer-focused tool to a policy analytics system. By integrating data from sources like the U.S. Census and the Policy Rules Database, MITRE created a model that allows users to analyze and compare benefits eligibility across states, supporting evidence-based policymaking.
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Using Client-Centered Communications to Improve the Benefits Renewal Process
Understanding the impact of churn and how agencies can better use communication channels to help clients keep their benefits.
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Human-Centered Design 6-Month Update: Delivering on the President’s Commitment to Transform Customer Experience
President Biden believes that every American—regardless of where you live, where you work, or who you are—should have simple, seamless, and secure access to the Federal services they need. Over the past six months, we’ve gotten off to a fast start translating the President’s historic Executive Order on customer experience into action. Today, at the half-year mark, we have more key updates to share.
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Policy Response to RFI: Center for WIC Modernization and Delivery
In this RFI response, APHSA draws on its work with members to align programs and agencies in human services to inform WIC modernization and delivery.
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Data CSNS New Jersey: Sharing Nutrition Program Data to Raise WIC Enrollment
This report outlines how the New Jersey Department of Human Services’ Division of Family Development (DFD) and the Department of Health (NJDOH) are increasing SNAP & WIC co-enrollment through data sharing, outreach, and systems integration.
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Data Harnessing Data and Technology to Construct a Human Services System that Supports Thriving and Equitable Communities
Recent innovations in technology have opened a path for H/HS agencies to dramatically strengthen their data and technology infrastructure while providing fairer and more equal access to crucial benefits and services. By taking the concrete policy steps outlined in this brief, we believe that Congress and the administration can help human services agencies accelerate the construction of next generation systems that support the move toward a data-driven, equitable, multidisciplinary service delivery model.
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CSNS New Mexico: Improving Online Infrastructure to Expand WIC’s Reach
This report outlines how the New Mexico Human Services Department (HSD) and Department of Health (NMDOH) are working to maximize WIC participation among SNAP families through automated referrals and streamlined application and enrollment across agencies.
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Data CSNS Kansas: Forming Connections Between SNAP and WIC to Tackle Food Insecurity
Together, the Kansas Department for Children and Families (DCF) and Department of Health and Environment (KDHE) are working to design and build a sustainable process to improve cross-enrollment for families eligible for both the Supplemental Nutrition Assistance Program (SNAP) and the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). This report outlines how Kansas will integrate data matches between SNAP and WIC—as well as targeted outreach— within the ongoing business processes of the agencies to help streamline the experience of accessing nutrition supports for clients. These functions will contribute to the agencies’ shared goal of reducing rates of food insecurity in Kansas.
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WIC Certification and Eligibility Resource and Best Practices Guide
The WIC Certification and Eligibility Resource and Best Practices Guide is a compilation of existing regulations and best practices that WIC state and local agencies may choose to use when determining eligibility for the program. The guide walks through the certification process.
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Teams that Produce Accessible Content
Creating content that is easily accessible for social safety net benefit applicants and recipients can require a range of expertise and input from policy experts, communications leads, designers, and software developers. However, this task need not be as daunting as it seems. This guide discusses general characteristics shared by organizations that have successfully created accessible content, and includes case studies that showcase characteristics of successful accessible content teams.
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Human-Centered Design Starting Small with Human-Centered Redesign: Approachable Ideas for State and Local Public Benefits Agencies to Improve Applications, Renewals, and Correspondence
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
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Data Matching and Verifying Client Data Using Linkages Across Benefit
Data linking is an important tool that lets benefits program administrators efficiently determine eligibility, and ensure that applicants receive all of the benefits for which they are eligible. This resource provides examples and practical guides that explain how to use existing regulations and data sharing agreements to transfer client information or eligibility status between benefit programs.