This piece highlights promising design patterns for account creation and identity proofing in public benefits applications. The publication also identifies areas where additional evidence, resources, and coordinated federal guidance may help support equitable implementations of authentication and identity proofing, enabling agencies to balance access and security.
This report explores how public benefit systems can better support young adults by addressing the barriers they face in accessing and maintaining vital services like SNAP, Medicaid, and WIC.
Provides state and local Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agencies with a practical guide for developing or improving online WIC application systems.
This resource contains specific examples that highlight the advantages of designing reusable code components, software tools, or design formats. This guide also illustrates the possibilities for connecting new components to existing system infrastructure.
This MOA outlines Hawai'i's legal data sharing agreement between the Women, Infants and Children Services Branch of the Department of Health (DOH/WIC), and the Benefit, Employment and Support Services Division of the Department of Human Services (DHS/BESSD) to exchange SNAP and WIC data.
This presentation, from the Data Sharing Working Group, highlights a Michigan Department of Health and Human Services and Benefits Data Trust project to increase enrollment in the Women, Infants, and Children (WIC) program.
The report highlights that many eligible low-income children are not receiving WIC benefits during the COVID-19 pandemic, with participation rates varying significantly by state and lagging behind programs like Medicaid and SNAP.
This report documents best practices and lessons learned from project streamlined data sharing between SNAP and WIC, enhancing cross-enrollment processes
American Public Human Services Association (APHSA)
The goal of the brief is to encourage policy makers and employers to consider benefits cliffs as they look to create mandatory wage increases, with a look at a legislative action in NYC.
This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria. It also highlights successful paths to equitable, human-centered experiences. It examines online enrollment for Modified Adjusted Gross Income (MAGI) Medicaid, SNAP, TANF, the Child Care Assistance Program (CCAP), and WIC.
