Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
This report by EPIC investigates how automated decision-making (ADM) systems are used across Washington, D.C.’s public services and the resulting impacts on equity, privacy, and access to benefits.
Medicaid and SNAP have reduced racial and ethnic disparities in healthcare access and food security, but some administrative and eligibility policies continue to create inequitable barriers.
This report summarizes insights from interviews with seven states on how they are adapting integrated eligibility and enrollment (IEE) systems in response to sweeping federal changes to SNAP and Medicaid under H.R. 1.
Through its work with USDS, California identified key strategies and quick implementation steps to automate federal unwinding waivers that would net the largest impact for Medi-Cal redeterminations.
California Health and Human Services Agency (Cal HHS)
The team introduced "Policy Pulse," a tool to help policy analysts understand laws and regulations better by comparing current policies with their original goals to identify implementation issues.
This presentation explores the balance between security and user experience in digital benefit account creation and authentication, highlighting insights from a forthcoming playbook focused on SNAP and Medicaid portals.
This article discusses Code for America’s research into the user experience of applying or Medicaid, SNAP, TANF, WIC, and LIHEAP in the United States. They found that user experience applying for benefits programs varies greatly by (and often within) each state.
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
This Urban Institute report examines how public investments in children's health, education, and welfare yield significant short- and long-term benefits for both individuals and society.
This milestone table outlines a detailed roadmap for states to implement mandatory Medicaid work reporting requirements under H.R. 1 by January 1, 2027.
